Box Office Attendant

Job Description:
Theatre Junction GRAND, Calgary's culturehouse for contemporary live arts, is looking for an enthusiastic Box Office Attendant with strong attention to detail, problem solving skills and is highly organized.

Duties and Responsibilities:
- Manage and direct all phone and in person ticket sales, as well as inquiries
- Receive and respond to box office emails and phone calls and redirect to appropriate staff members
- Maintain all patron records notes and special requirements
- Maintain and organize the box office on a daily basis prior to opening
- Post updates, instructions and schedules on the Front of House call board
- Keep box office stocked with required paperwork for ticket purchases and daily operations
- Prepare passes and promotions as specified by the Communications & Marketing Manager or Fund Development
- Track rsvp’s for all invited events such as opening/VIP nights, invited open rehearsals, community investment nights
- Work with businesses such as Eservus or the Calgary Social club to prepare special group discounts and passes
- Prepare and mail ticket donations for charity fundraisers, silent auctions etc. As specified by the Communications & Marketing Manager
- Track, process orders, and deliver season passes as required
- Stock counters with programs and postcards daily
- Distribute Front of House reports to all staff on a daily basis
- Input results from patron surveys in Survey Monkey at the direction of the Communications & Marketing Manager
- Communicate any box office special requirements through the communications binder (e.g. promotions, pricing, seating configuration, held tickets, patron issues)
- Ensure appropriate back up for box office during breaks, meetings, vacation days

Accounting & Sales Reports:
- Count float and sort out any discrepancies
- Print debit balance reports daily

If you're interested in working for Theatre Junction GRAND - Calgary's culturehouse for contemporary live arts as a Box Office Attendant please send your resume to:
Attn: Mandy Etienne
marketing@theatrejunction.com